Agnieszka Belowska

Agnieszka Belowska

Service Delivery Manager, Nordea Bank AB, Nordea Operation Centre

Łódź, łódzkie

Podsumowanie

Service Delivery Manager od 10 miesięcy (od września 2012)

Nordea Bank AB, Nordea Operation Centre

Managing unit of 150 employees
Transition Manager od 2 lat i 10 miesięcy (od września 2010)

Nordea Operations Centre

Establishment and constant development of best practice project management methodologies to support the successful transition activities
Preparation of migration templates
Constant improvement of efficiency and quality of processes together with organizational and strategic issues in NOC
Creating business value and realizing the project objectives in accordance with the project assignment and strategic development within a business area.
Being active in sharing knowledge and building competencies in the company
Proactive approach and close cooperation with all programme stakeholders, transition managers and business
Constantly monitor and manage Project progress, cost, benefit realization planning and follow up in co-operation with the Responsible Transition Manger.
Run migration project according to the methodology assumptions
Support establishment and measurement of KPIs
Cooperate with HR Partner to coordinate recruitment policy : job advertisements
Provide infrastructure and human resources for coming projects
Cooperation with IT to arrange authorizations to new applications and to plan and ran UAT
Preparation of the service level agreements
Organize transparent communication to all relevant stakeholders during the projects
Transition Senior Team Leader przez 7 miesięcy (marzec 2010 - sierpień 2010)

Infosys BPO Poland Sp z o. o.

- Recruitment for the project
- Preparation of introductory training for new employees
-Coordination of the migration (Spain)- verifing the progress of the training, work instructions, KPIS, improvment ideas.
- Redifing the process to be more efficient
Deputy Team Leader, BCS Specialist przez 1 rok i 9 miesięcy (czerwiec 2008 - luty 2010)

Infosys BPO Poland Sp z o. o.

-The performance of the team dealing with a particular business area, country/region ensuring that the service level meets requirements of the SLA.
-Being the key influencer in the relationship with the customer in that business area, country/region.
-Acquiring an in-depth knowledge and understanding of country-specific requirements
-Providing operational support to GL AA’s
-Facilitating cooperation with other departments
-Implementing agreed best processes
Specialist in General Ledger Improvement Team przez 5 miesięcy (luty 2008 - czerwiec 2008)

Infosys BPO Poland Sp z o. o.

-Improvement Actions
-Project Leader
-Month and Closing Coordinator
GL Accounting Associate, BCS KU przez 1 rok i 3 miesiące (grudzień 2005 - luty 2007)

Philips

KEY AREAS OF RESPONSIBILITY as GL Accounting Associate:
- GL document processing and verification,
- ICS documentation preparation,
- MEC activities,
- BCS reporting (preparation of corrections)
- Reconciliation SAP = BCS
- Taking action to resolve BCS problems in SAP system
- VAT and Extrastat reporting,
- Regular viewing Corporate Control web sites for new instructions and changes,
- Taking actions to improve and develop GL processes,
- Reporting to internal and external customers (e.g. KPIs),
- Trainings given to new employees of EAS (Excel, MEC activities, STAR reporting)

Edukacja

Anglistyka, Germanistyka, licencjackie (październik 2005 - czerwiec 2008)

Uniwersytet Łódzki

Międzynarodowe Stosunki Gosposdarcze, magisterskie (wrzesień 2001 - czerwiec 2006)

Uniwersytet Łódzki

Języki

Język angileski- egzaminy Adavanced,ukończony kurs Proficiency
Język niemiecki- Mittelstuffe, Deutsch fur Beruf
Ukończone Studia w Kolegium Języków Obcych- język niemiecki+ angielski
Język hiszpański- egzamin Intermedio

Informacje dodatkowe

Przebyte kursy

• Microsoft Excel ( CSS Edusoft)
• Team working (HR Kontekst)
• Communication and effectiveness (HR Kontekst)
• Planning and Time Organisation (HR Kontekst)
• Work in Multicultural Team (HR Kontekst)
• Trai the trainers Academy ( Hr Kontext)
• Umiejętność prowadznie prezentacji (Nordea Bank Polska)
• MEDIC, DMAIC, six sigma
• Zarządzanie zasobami ludzkimi
• Ocena pracownicza
• Pilot wycieczek zagranicznych
•Ukończony kurs księgowości I i II stopnia (Stowarzyszenia Księgowych Łódź)
•Kurs pilota wycieczek zagraniczncych

Hobby

wspinaczka górska
podróże

Grupy

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