Agnieszka Belowska

Agnieszka Belowska

Service Delivery Manager, Nordea Bank AB, Nordea Operation Centre

Łódź, łódzkie

Podsumowanie

    Service Delivery Manager

    Nordea Bank AB, Nordea Operation Centre

    od września 2012 (od 1 roku i 8 miesięcy)
    Managing unit of 150 employees
    Transition Manager

    Nordea Operations Centre

    od września 2010 (od 3 lat i 8 miesięcy)
    Establishment and constant development of best practice project management methodologies to support the successful transition activities
    Preparation of migration templates
    Constant improvement of efficiency and quality of processes together with organizational and strategic issues in NOC
    Creating business value and realizing the project objectives in accordance with the project assignment and strategic development within a business area.
    Being active in sharing knowledge and building competencies in the company
    Proactive approach and close cooperation with all programme stakeholders, transition managers and business
    Constantly monitor and manage Project progress, cost, benefit realization planning and follow up in co-operation with the Responsible Transition Manger.
    Run migration project according to the methodology assumptions
    Support establishment and measurement of KPIs
    Cooperate with HR Partner to coordinate recruitment policy : job advertisements
    Provide infrastructure and human resources for coming projects
    Cooperation with IT to arrange authorizations to new applications and to plan and ran UAT
    Preparation of the service level agreements
    Organize transparent communication to all relevant stakeholders during the projects
    Monitor training period, verification of knowledge transfer and official handover documentation
    Transition Senior Team Leader

    Infosys BPO Poland Sp z o. o.

    marzec 2010 - sierpień 2010 (przez 6 miesięcy)
    - Recruitment for the project
    - Preparation of introductory training for new employees
    -Coordination of the migration (Spain)- verifing the progress of the training, work instructions, KPIS, improvment ideas.
    - Redifing the process to be more efficient
    - People Management (day to day monitoring, motivation, appraisal)
    Deputy Team Leader, BCS Specialist

    Infosys BPO Poland Sp z o. o.

    czerwiec 2008 - luty 2010 (przez 1 rok i 9 miesięcy)
    -The performance of the team dealing with a particular business area, country/region ensuring that the service level meets requirements of the SLA.
    -Being the key influencer in the relationship with the customer in that business area, country/region.
    -Acquiring an in-depth knowledge and understanding of country-specific requirements
    -Providing operational support to GL AA’s
    -Facilitating cooperation with other departments
    -Implementing agreed best processes
    -Performing operational tasks on request of Team Leader
    Specialist in General Ledger Improvement Team

    Infosys BPO Poland Sp z o. o.

    luty 2008 - czerwiec 2008 (przez 5 miesięcy)
    -Improvement Actions
    -Project Leader
    -Month and Closing Coordinator
    -Trainer
    GL Accounting Associate, BCS KU

    Philips

    grudzień 2005 - luty 2007 (przez 1 rok i 3 miesiące)
    KEY AREAS OF RESPONSIBILITY as GL Accounting Associate:
    - GL document processing and verification,
    - ICS documentation preparation,
    - MEC activities,
    - BCS reporting (preparation of corrections)
    - Reconciliation SAP = BCS
    - Taking action to resolve BCS problems in SAP system
    - VAT and Extrastat reporting,
    - Regular viewing Corporate Control web sites for new instructions and changes,
    - Taking actions to improve and develop GL processes,
    - Reporting to internal and external customers (e.g. KPIs),
    - Trainings given to new employees of EAS (Excel, MEC activities, STAR reporting)
    - Consolidation of issues regarding cooperation with Customer and deployment of remarks and instructions among other Accounting Associates

    Edukacja

    Anglistyka, Germanistyka, licencjackie

    Uniwersytet Łódzki

    październik 2005 - czerwiec 2008 (przez 2 lata i 9 miesięcy)
    Międzynarodowe Stosunki Gosposdarcze, magisterskie

    Uniwersytet Łódzki

    wrzesień 2001 - czerwiec 2006 (przez 4 lata i 10 miesięcy)

    Języki

    Angielski

    biegły

    Niemiecki

    biegły

    Hiszpański

    dobry

    Informacje dodatkowe

    Przebyte kursy

    • Microsoft Excel ( CSS Edusoft)
    • Team working (HR Kontekst)
    • Communication and effectiveness (HR Kontekst)
    • Planning and Time Organisation (HR Kontekst)
    • Work in Multicultural Team (HR Kontekst)
    • Trai the trainers Academy ( Hr Kontext)
    • Umiejętność prowadznie prezentacji (Nordea Bank Polska)
    • MEDIC, DMAIC, six sigma
    • Zarządzanie zasobami ludzkimi
    • Ocena pracownicza
    • Pilot wycieczek zagranicznych
    •Ukończony kurs księgowości I i II stopnia (Stowarzyszenia Księgowych Łódź)
    •Kurs pilota wycieczek zagraniczncych

    Hobby

    wspinaczka górska
    podróże

    Grupy

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